FAQs
If you have any questions about the services, products, or information presented on this site, please review our Frequently Asked Questions below. Remember, your satisfaction is our priority, so please don't hesitate to contact us if you have any questions or concerns that are not answered here.
NEW CLIENT APPOINTMENTS
New patients must arrive 10-15 minutes early in order to complete any paperwork.
CANCELLATION POLICY
Patients must cancel or reschedule an appointment at least 24 hours in advance. Failure to do so will result in a $25 cancellation fee.
NO-SHOW POLICY
Failure to show for an appointment will result in a $25 no show fee.
GIFT CERTIFICATE POLICY
Gift certificates are non-refundable and cannot be redeemed for cash or gratuities.
PAYMENT POLICY
Payment in full for all individual treatment service is due at the time of treatment, and all packages must be paid in full at the time of the first treatment.
REFUND POLICY
We do not offer refunds on services rendered. Results may vary from person to person and the outcome cannot be guaranteed. Patients are responsible for further treatments and personal/individual commitment needed to achieve further results. We do not offer cash refunds on any services or packages purchased and not yet rendered; however we will offer credit towards other services or merchandise.
REFERRAL POLICY
We offer a credit for referring a new client to the spa once their first treatment is completed. The credit must be used within the first year and not cash redeemable.
TREATMENT EXPIRATION
Service packages and pre-paid treatments must be used within 12 months from the date of purchase or they will expire.